At Pak Fabrics, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).
Valid Days of Exchange
Any article purchased online can be exchanged from our stores as well as online within 07 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
Proof of Purchase
This includes either a receipt or the online order confirmation email.
Conditions Qualified for Exchange
Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, semi-formal pieces that are delivered in garment bags must be returned with their original packaging.
Process of Online Exchange
It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
Items not Allowed for Exchange
Articles purchased on discount or on sale are not qualified for exchange. Similarly, Fragrances and Cosmetics cannot be exchanged.
Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual.
For further assistance, you can contact our customer service department by emailing us at info@pakfabrics.com or you can call us at +92(321 8166659). Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
RETURN POLICY
Pak Fabrics does not offer a return policy. Additionally, please note that in case where a customer is eligible for a refund, a coupon of same value will be issued which can be used for Online Store ONLY. It can be used immediately or in the future. Please study your coupon carefully for further details.